Returns Policy

We only accept returns if the product is damaged upon delivery.

To be eligible for a return request, you must:

• Record a clear unboxing video from the moment the package is opened.
• Ensure the damage is clearly visible in the video.
• Report the issue to us within 48 hours of receiving the product.
• Keep the product in its original packaging and condition.

Important:
Claims for damaged products will not be accepted without an unboxing video. The unboxing video is mandatory proof for return eligibility.

Exchange Policy

Customers may request an exchange for eligible items within 15 days of receiving their order.

Once the returned item is received and inspected, we will notify you regarding the approval of your exchange request.

Refund Policy

Eligible refund requests must be made within 15 days of receiving the product.

After the returned item is inspected and approved:

• Refunds will be processed to the original payment method.
• Processing times may vary depending on your payment provider or bank.

Non-Returnable Items

The following items are not eligible for return, exchange, or refund:

• Products without a valid unboxing video.
• Products damaged due to misuse, mishandling, or normal wear and tear.
• Products returned after the applicable 15-day period.
• Items that have been used, altered, or are not in their original condition.

Contact Us

If you receive a damaged product or need assistance with an exchange or refund request, please contact our customer support team with your order details and unboxing video.

Please email queries@minsarafashionboutique.com or 

contact us at +353 89 228 9307

Minsara reserves the right to approve or reject any return, exchange, or refund request based on compliance with this policy.